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4 Tips to use emotional labour to your advantage

Emotional labour is a process, your own emotions are modified to achieve a better negotiation outcome. As we practice to recognize our own and the other party's’ emotions and learn how to regulate them we build emotional competence. This helps to automate emotional regulation, protecting cognitive resources and raise our awareness in a negotiation. Being resilient in a tough negotiation is not easy. Emotional competence can be used in negotiations to achieve the best deal. #1 Recognize your own emotions.

Reflect the origin and cause of uncomfortable emotions that can be counterproductive in a negotiation. Learn how to deal with them more constructively through role play and preparation. #2 Recognize the emotions of the other party.

Listen, show empathy and view the issues from their perspective. #3 Regulate your own emotions.

Re-frame the situation to re-evaluate a complex negotiation. By doing this you distance yourself from the situation emotionally regulating your impulses. #4 Regulate the other party's emotion.

Emphasize your shared vision, keep eye contact and take notes. This has a calming effect on them, creating to reflect their emotions and channel their attention to the issues of the negotiation.

This is a contribution by Jessica Planitzer Master in Psychology and Management
https://www.linkedin.com/in/jessica-planitzer-b7b552195/

www.octalonegotiation.com

#negotiation
#negotiationskills

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