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Showing posts from February 27, 2020

How to manage a difficult conversation

Whether in business or in private life, we are all dealing with people, people are emotionally charged and don’t always look at issues and situations rationally. In business everyone will encounter issues, conflict and difficult situations at some point.   You really get to know someone in a difficult situation. How are they handling the situation and how are they conducting themselves? It is therefore so important to learn how to handle such situations as it is not only about future business and long-lasting relationships, it is also about reputation. Do people want to come and do business with you or are they afraid that if there is a problem you become emotional, angry and difficult to deal with? Here are a few lessons that can be learned from difficult conversations: Don’t procrastinate Having a difficult conversation is uncomfortable, but avoiding a conflict situation is just making it worse and the situation will become even more emotionally charged. Once a sit