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Conflict and Social Media




Social media has changed the way we interact; we are able to voice our opinion and with-it conflict has increased.

With so many social media outlets we can discuss, voice our opinions and shout at each other. We tend to become more courageous and outrageous on social media whilst hiding behind our computers or mobile phones. With this barrier we feel empowered and entitled to speak out on social media, often without understanding the full impact of our actions.

When we are enraged, we might type messages in the heat of the moment and post them on social media which we might later regret. Once it is out there it is hard to get back.

Social media is certainly not the place to resolve conflict, it is unfortunately a place where conflict is created. Social media is a great platform to voice opinion and communicate instantly across the world it is however important to realise the traps that we can all fall into.

Before you post something make sure it is respectful and does not damage your brand.
If you are angry about an issue or a post, make sure you don’t just respond and hit send. Wait a little while until the dust settles, it might not be as bad as you might have thought initially.
It is all about being in control of yourself, especially your emotions. A computer or a mobile phone gives us that wall of security from which we can shoot. Don’t underestimate the consequences of this.

How does this apply to negotiation? It is very similar:

Listen - Take time- Evaluate - Respond

Listen to the other party, don’t interrupt
Take your time to evaluate
If it makes you angry don’t respond immediately, take a time out and reconsider you position
Tell the other party politely what you don’t like about their behaviour or proposal
Make a counter proposal
Seal the deal or walk away
Never respond in the heat of the moment

www.octalonegotiation.com

#negotiationskills #negotiationtraining #dispute #socialmediadispute

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